Connecting
New She makes outbound calls too

00:00The first ring

Nobody leaves a voicemail any more.

They call the next number on the list. Emma picks up on the first ring instead — takes the booking, captures the lead, and files the transcript before you've put your phone down.

English · हिन्दी · தமிழ் Answers in 1 ring ₹2,500 to set up, 100 min free ₹12 a minute after

A demonstration of Emma answering an incoming call and taking a booking.
Incoming 00:00

+91 98407 •••••

Unknown number · 9:41 pm

EmmaGood evening, thanks for calling Anand's.

CallerA table for four at eight tonight?

check_booking → 8:00 pm, 46 of 12 free

EmmaEight works. Can I take a name?

CallerRavi Menon. And the corner table?

EmmaCorner table noted. See you at eight.

00:07Why she exists

A missed call doesn't look like anything. That's the problem.

There's no voicemail, no note, no trace — just a customer who rang once, got nothing, and called somebody else. You find out in a quieter week you can't explain. Emma exists so that the phone is never the reason you lost the job.

00:19One evening

Six calls. Nobody home.

This is what an ordinary Friday looks like on a phone nobody can reach. Keep scrolling and watch the same evening happen with Emma on the line.

0 of them turned into a booking, an answer or a message instead of nothing at all.
Friday · call log6 missed
8:41 pm+91 98407 ••••• Missed Bookingtable for 4, 8pm
9:03 pm+91 90031 ••••• Missed Answeredis there parking?
9:58 pm+91 73587 ••••• Missed Booking2 people, tomorrow 1pm
11:12 pm+91 98847 ••••• Missed Messagecancelling tonight
2:17 am+91 96772 ••••• Missed Answeredwhat time do you open?
7:05 am+91 99621 ••••• Missed Booking12 for a birthday, Sat

Illustration of a typical evening. Emma answers on the first ring, so none of these ring out.

00:44The same evening, her side

Three of them, handled.

Every call leaves a card like this — who rang, what they wanted, what she did about it. Scroll to deal through them, or click one.

Booking8:41 pm
+91 98407 •••••Saved

Table for four at eight — Ravi Menon, corner table. Slot held on the calendar.

Enquiry11:12 pm
+91 90031 •••••Answered

"Is there parking?" — answered from your own notes, in the caller's language.

Outbound7:05 am
+91 99621 •••••Delivered

Reminder call — "your appointment is at four today." 38 seconds, billed 1 minute.

Scroll or click

00:31Pick your trade

The same receptionist, a different job.

She's told what your business is and what to ask. Choose the closest one to see the calls she'd be taking tonight.

The phone rings hardest when the floor is fullest

Every ring during service is a table you either seat or lose. Emma answers all of them, checks what's actually free, and holds the table.

  • Counts covers per slot, so two callers can't buy the same table
  • Named tables — "the corner one" — offered and held by name
  • Answers the parking, timing and menu questions from your own notes
8:41 pmTable for 4, 8pm — RaviBooked
9:03 pmIs there parking?Answered
9:58 pm2 people, tomorrow 1pmBooked
11:12 pmCancelling tonightMessage

Nobody is free to answer while you're with someone

The chair, the room, the stylist — Emma books against whatever you actually have, and calls tomorrow's list to remind them.

  • Appointments booked into named chairs or rooms
  • Reminder calls the day before, in the patient's language
  • Anything clinical becomes a flagged message, never an answer
10:12 amCleaning, Thu 4pm — Chair 2Booked
11:40 amReminder call · 14 patientsSent
1:05 pm"Is the doctor in on Sunday?"Answered
6:20 pmWants to reschedule FridayMessage

Your problem isn't calls in. It's the calls you owe

The follow-up, the invoice chase, the list of leads going cold. Emma dials them at the time you set and comes back with answers.

  • Qualify a cold list before you spend a day on it
  • Give her a goal and a form; she returns it filled in
  • Three attempts per number, then a report on each one
9:00 amInvoice reminder · 6 clientsDialled
9:24 amBudget confirmed — ₹40kQualified
2:15 pmNo answer · retry 2 of 3Queued
4:02 pm"Send the proposal Monday"Noted

Enquiries all day, reminders every week

Admission questions, seat availability, fee dates. She answers the repeat questions and calls the parents you need to reach.

  • Named seats and beds, so occupancy is never double-sold
  • Fee and date reminders as outbound calls, not another SMS
  • Every enquiry captured as a lead with a phone number attached
8:15 amSeats left in the evening batch?Answered
12:30 pmDemo class, Sat 10amBooked
5:45 pmFee reminder · 22 parentsSent
7:10 pmRoom 4B — bed availableHeld

01:38Inside the dashboard

Everything she did, written down.

Change anything here and the next caller hears the new version — no support ticket, no waiting for anyone to approve it.

Calls

Every call, with the receipts

Who rang, what they wanted, how long it took and what it cost. Play the recording or read the transcript when a customer says they were promised something.

  • Recording and full transcript on every call
  • One-line summary so you can scan a whole evening
emma.sbsngl.org / calls

Calls

Last 24 hours · 9 calls · 21 min
8:41 pm+91 98407 •••••Booking4:21
9:03 pm+91 90031 •••••Enquiry1:02
9:58 pm+91 73587 •••••Booking2:47
11:12 pm+91 98847 •••••Message0:49
2:17 am+91 96772 •••••Enquiry0:38
7:05 am+91 99621 •••••Booking3:05

Calendar

Slots she's already held

Bookings land on a calendar as they happen, counted against real capacity — so the next caller can't be sold a table, chair or bed that's gone.

  • Capacity per slot, or named seats you define
  • Checked twice — on the call, and again when saving
emma.sbsngl.org / calendar

Calendar

Bookings · this week
MonTueWedThuFriSatSun 21 22Closed 231pm · 2 24 258pm · 4 267pm · 129pm · 2 271pm · 6

Form builder

You decide what she asks

Add a question, change its type, drag it up the list, switch it off. The next caller is asked the new version — usually within a minute.

  • As many forms as you need — booking, enquiry, anything
  • Renaming a question never loses the answers you already have
emma.sbsngl.org / forms

Booking form

Drag to reorder
NameText
PeopleNumber
Date & timeDate & time
SeatDropdown
AllergiesText

02:20Point your line at her

Keep your number. Change who picks up.

One code dialled on your own handset. Choose how much of your line she gets — you can change it any time, and nothing else about your phone changes.

02:52From a real transcript

“Corner table noted. Four at eight tonight, under Ravi — see you then.”

Inbound call · 4 min 21 s Outcome · Booking Cost · ₹60

03:05Where she works

A number your customers recognise.

Pick the city code they already trust, then run it from anywhere. Emma doesn't care where you are — she cares what time it is where your caller is.

Chennai · Bengaluru · Hyderabad+91
Mumbai · Delhi · Kolkata+91
Answers in the caller's languageEN · HI · TA

03:26What it costs

You pay for time on the line. That's the bill.

No plan, no salary, no shift to cover. A minute is ₹12 — and here is exactly where every rupee of it goes.

The call itself — carrier and voice provider, at cost₹5.73

Emma — the platform fee₹5.27

Hosting, database, recordings₹1.00

₹12.00per minute, rounded up, only when she talks

The whole billthree lines, no fourth

That is the entire price list. One ₹2,500 setup buys the number and your first 100 minutes; after that you put money in a wallet and she spends it a minute at a time. No plan to choose, no monthly fee, nothing to cancel. A quiet week costs you nothing. And when the wallet runs out she stops answering rather than quietly running up a bill.

03:48Fair questions

The things you'd ask before trusting her.

Answer01 / 06

She says so if asked

Most callers realise within a sentence or two, and she never claims to be a named member of your staff. What they actually care about is that somebody picked up and the booking is in.

She takes a message instead

Anything she can't answer is flagged for you rather than invented. She only answers from what you've told her, so she can't promise a discount you don't offer.

No — you keep it

You keep your number and forward it with one dial code, usually only when you don't answer. Emma gets her own number too, so you can hand that one out separately if you'd rather.

She stops, nothing breaks

Your line goes back to behaving exactly as it did before her. No overdraft, no surprise invoice. Top up and she's back on the very next call.

By the next caller

Edit a question, a price or her greeting and it reaches the live line within about a minute. You don't wait for anyone to approve it.

Every word of it

Every call is recorded and transcribed with a one-line summary. If a customer says they were promised something, you can check in about ten seconds.